{"id":2789,"date":"2024-06-14T09:27:31","date_gmt":"2024-06-14T09:27:31","guid":{"rendered":"https:\/\/www.reefilla.com\/help-faq\/"},"modified":"2024-06-25T09:31:47","modified_gmt":"2024-06-25T09:31:47","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/www.reefilla.com\/en\/help-faq\/","title":{"rendered":"Help &#038; FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_f47af4ac has_text_color\"><div class=\"wpb_wrapper\"><p>HELP &amp; FAQ<\/p>\n<\/div><\/div><div class=\"ult-spacer spacer-69e178011ccaa\" data-id=\"69e178011ccaa\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div><div class=\"wpb_text_column us_custom_9bec07fc has_text_color\"><div class=\"wpb_wrapper\"><p>You can always request support or assistance by contacting us directly at the e-mail address: support@reefilla.com or via the dedicated WhatsApp chat found at the bottom of this page.<\/p>\n<p>Before contacting us, try referring to the Frequently Asked Questions (FAQ) below.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion remove_indents\" style=\"--sections-title-size:1.5rem\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"b298\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b298\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;How does the Service work?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b298\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>Refer to the specific section of the website and follow our tutorial which you can find directly in the App.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a4de\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a4de\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;Who will come to charge my vehicle?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a4de\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>The refill will be carried out by a Filler, a professional from our team who we have carefully selected and trained and who only uses our protocols and our products. The quality of the service they offer is also guaranteed by rigorous, well-defined quality standards and continuous training courses.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v6d7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v6d7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;How do you charge my car directly on the street?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v6d7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>Thanks to Fillee, our smart portable mobile charger! Which will allow charging for up to 130 km (may vary depending on the vehicle and weather conditions) or approximately 15 kWh.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d8c7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d8c7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;Do I have to be present during charging?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d8c7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>No! This is the beauty of it! It is not necessary to be present during the service, you can authorize everything remotely with your smartphone (for compatible cars), otherwise remember to leave the charging door open before receiving the service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"va43\"><button class=\"w-tabs-section-header\" aria-controls=\"content-va43\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;How do you find my car?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-va43\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>The Filler can use the geolocation of your car previously authorized thanks to the connection with the car or receive the address from the user at the time of booking.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jbee\"><button class=\"w-tabs-section-header\" aria-controls=\"content-jbee\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;What is the coverage area?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jbee\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>Check the coverage area on the App: it is always updated. If you haven&#8217;t found your city or area, don&#8217;t worry! Let us know and we will take it into account in the expansion plan with territorial coverage that will be increasingly widespread! Follow us on our official channels for updates.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"vd67\"><button class=\"w-tabs-section-header\" aria-controls=\"content-vd67\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;Quali sono i giorni e gli orari del servizio?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vd67\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>Check availability in the App or accept the offers that will be made to you periodically by the Reefilla algorithm!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"veed\"><button class=\"w-tabs-section-header\" aria-controls=\"content-veed\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;How to book if I don&#039;t find availability?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-veed\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>If you don&#8217;t find availability it&#8217;s because there are currently many requests and all the days and times slots have already been booked by other users. But don&#8217;t be afraid! Try again on another day or another time or receive the proposals directly from us!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o06d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o06d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;How can I change my phone number, email and address?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o06d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>You can change them within the Profile section of the App.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e1d1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e1d1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;Are there any risks for my car?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e1d1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>No! Our service has been tested for a long time and we use standard protocols and methodologies with the highest level of security. It&#8217;s exactly like charging at a charging station&#8230; but it comes to you!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m3fc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m3fc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">&lt;b&gt;How do you protect my Privacy and the security of the Service?&lt;\/b&gt;<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m3fc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_79005235\"><div class=\"wpb_wrapper\"><p>Our overall approach is to always apply the most reliable and safest standards in the industry.<\/p>\n<p>Reefilla is 100% GDPR compliant and places great attention on the protection of Users&#8217; data and their security.<\/p>\n<p>To protect the connection with the car, we currently have active partnerships with leading companies in the sector linked to car connectivity and with car manufacturers. In fact, when possible, the vehicle connection is managed through native integration with the car manufacturer.<br \/>\nThe connection to and from the vehicles is ensured by a secured by design approach enabled by:<\/p>\n<p>&#8211; Data encryption: all requests and data received are encrypted<\/p>\n<p>&#8211; Dedicated infrastructure, hosted on a private cloud infrastructure. This ensures maximum performance, resilience and maintenance of the best network security measures and above all the isolation of components and services to prevent unauthorized access to the platform.<\/p>\n<p>&#8211; Data ownership: Vehicle owners have full control of their data. All permissions are made explicit and expressly authorized. No vehicle data will be accessed or shared with third parties without the express consent of the vehicle owner.<\/p>\n<p>&#8211; Authorization and consent: We use a user consent flow based on OAuth2.0, the most secure standard, which allows vehicle owners to review and accept detailed permissions. Furthermore, vehicle owners have the possibility to revoke their consent at any time and also, if necessary, request the deletion of their profile and anonymization of the data.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"HELP &amp; FAQ You can always request support or assistance by contacting us directly at the e-mail address: support@reefilla.com or via the dedicated WhatsApp chat found at the bottom of this page. Before contacting us, try referring to the Frequently Asked Questions (FAQ) below. &lt;b&gt;How does the Service work?&lt;\/b&gt;Refer to the specific section of the...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help &amp; FAQ - Reefilla<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reefilla.com\/en\/help-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help &amp; FAQ - Reefilla\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reefilla.com\/en\/help-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Reefilla\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Reefilla\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-25T09:31:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reefilla.com\/en\/help-faq\/\",\"url\":\"https:\/\/www.reefilla.com\/en\/help-faq\/\",\"name\":\"Help & FAQ - Reefilla\",\"isPartOf\":{\"@id\":\"https:\/\/www.reefilla.com\/en\/#website\"},\"datePublished\":\"2024-06-14T09:27:31+00:00\",\"dateModified\":\"2024-06-25T09:31:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reefilla.com\/en\/help-faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reefilla.com\/en\/help-faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reefilla.com\/en\/help-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reefilla.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help &#038; FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reefilla.com\/en\/#website\",\"url\":\"https:\/\/www.reefilla.com\/en\/\",\"name\":\"Reefilla | Ricarica auto elettriche\",\"description\":\"Recharge electric cars\",\"publisher\":{\"@id\":\"https:\/\/www.reefilla.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.reefilla.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.reefilla.com\/en\/#organization\",\"name\":\"Reefilla\",\"url\":\"https:\/\/www.reefilla.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reefilla.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.reefilla.com\/wp-content\/uploads\/2024\/02\/reefilla-logo.png\",\"contentUrl\":\"https:\/\/www.reefilla.com\/wp-content\/uploads\/2024\/02\/reefilla-logo.png\",\"width\":380,\"height\":102,\"caption\":\"Reefilla\"},\"image\":{\"@id\":\"https:\/\/www.reefilla.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Reefilla\",\"https:\/\/www.instagram.com\/reefilla\/?hl=it\",\"https:\/\/www.linkedin.com\/company\/reefilla\/?viewAsMember=true\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help & FAQ - Reefilla","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.reefilla.com\/en\/help-faq\/","og_locale":"en_US","og_type":"article","og_title":"Help & FAQ - Reefilla","og_url":"https:\/\/www.reefilla.com\/en\/help-faq\/","og_site_name":"Reefilla","article_publisher":"https:\/\/www.facebook.com\/Reefilla","article_modified_time":"2024-06-25T09:31:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.reefilla.com\/en\/help-faq\/","url":"https:\/\/www.reefilla.com\/en\/help-faq\/","name":"Help & FAQ - Reefilla","isPartOf":{"@id":"https:\/\/www.reefilla.com\/en\/#website"},"datePublished":"2024-06-14T09:27:31+00:00","dateModified":"2024-06-25T09:31:47+00:00","breadcrumb":{"@id":"https:\/\/www.reefilla.com\/en\/help-faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.reefilla.com\/en\/help-faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.reefilla.com\/en\/help-faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.reefilla.com\/en\/"},{"@type":"ListItem","position":2,"name":"Help &#038; FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.reefilla.com\/en\/#website","url":"https:\/\/www.reefilla.com\/en\/","name":"Reefilla | Ricarica auto elettriche","description":"Recharge electric cars","publisher":{"@id":"https:\/\/www.reefilla.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.reefilla.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.reefilla.com\/en\/#organization","name":"Reefilla","url":"https:\/\/www.reefilla.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reefilla.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.reefilla.com\/wp-content\/uploads\/2024\/02\/reefilla-logo.png","contentUrl":"https:\/\/www.reefilla.com\/wp-content\/uploads\/2024\/02\/reefilla-logo.png","width":380,"height":102,"caption":"Reefilla"},"image":{"@id":"https:\/\/www.reefilla.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Reefilla","https:\/\/www.instagram.com\/reefilla\/?hl=it","https:\/\/www.linkedin.com\/company\/reefilla\/?viewAsMember=true"]}]}},"_links":{"self":[{"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/pages\/2789"}],"collection":[{"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/comments?post=2789"}],"version-history":[{"count":2,"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/pages\/2789\/revisions"}],"predecessor-version":[{"id":2791,"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/pages\/2789\/revisions\/2791"}],"wp:attachment":[{"href":"https:\/\/www.reefilla.com\/en\/wp-json\/wp\/v2\/media?parent=2789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}